What should I include in a support request?
Updated October 2026
A few details help us answer quickly:
- What you were trying to do
- What happened instead
- Your device and its system version, for example iPhone 15 with iOS 17.2
- Your GSN version, shown at the bottom of Settings
- Any message GSN showed, word for word
Please keep your conversations private: leave message content out of any screenshots. We can help with almost everything without seeing it.