How do I send someone a new setup code?

Send someone a new setup code when they can't get back into their account. If they're suspended, unsuspend them first. See How do I unsuspend a user?

1. Open GSN and go to Settings (see How do I open Settings?).
2. Under Administration, tap Manage Users.
3. Tap the person. To find them, use Search name or ID.
4. Tap Reset account.
5. In Reset account?, tap Send new code.

They get the new code by email, at the address on their account, and are signed out on every device. Their older messages come back when they enter their backup password. See How do I restore my messages on a new phone?