What if I forget my backup password?

You can set a new one in the app. Your backup password belongs to you alone — GetSafeNow never has it — which is what keeps your messages private.

1. Open GSN on a phone that's signed in and go to Settings (see How do I open Settings?).
2. Tap Secure Account Backup, then Forgot Password.
3. Choose a new backup password. GSN makes a fresh backup with it.

Messages from before the new backup stay readable on the phone you used.