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GSN
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FAQ
Getting Started
What is GSN?
Is GSN really free?
What devices does GSN work on?
How do I get started?
How do I join my organization's server with a setup code?
Using GSN
How do I open Settings?
How do I start a chat?
How do I create a Group?
How do I create a Room?
How do I add people to a Group or Room?
How do I accept an invite or join a Room?
How do I make a voice or video call?
How do I answer a call?
How do I join a call that's already started?
How do I use the call controls?
How do I leave a call?
How do I send photos, videos and files?
How do I send a voice message?
How do I send a video message?
How do I delete a message?
How do I delete a chat, Group or Room?
How do I block someone?
How do I unblock someone?
How do I report a message?
How do I leave a conversation?
How do I mute a conversation?
How do I create a poll?
How do I vote in a poll?
How do I close a poll?
Messages
What's the difference between a Direct Message, a Group and a Room?
Who can do what in a conversation?
What can each Room role do?
Privacy & Security
How is my data protected?
Can GSN read my messages?
How do I set up my message backup?
How do I restore my messages on a new phone?
What if I forget my backup password?
Where is my data stored?
Does GSN log my activity?
Are Groups and Rooms encrypted too?
Can I talk to people on other servers?
Is GSN open source?
Account Management
How do I change my password?
How do I reset my password if I forgot it?
How do I delete my account?
Can I export my data?
Can I use GSN on more than one device?
How do I add a second account?
How do I add an account on a private server?
How do I switch between accounts?
How do I remove an account from GSN?
Administration
What can each server role do?
How do I add people to my server?
How do I suspend a user?
How do I unsuspend a user?
How do I remove a user?
How do I add a Co-Admin?
How do I manage which servers yours can talk to?
How do I find a Room on my server?
How do I delete a Room on my server?
How do I send someone a new setup code?
How do I check my seats?
How do I add or remove seats?
Pro Compliance Console
How do I open the compliance console?
How do I search the audit log?
How do I check the audit log hasn't been changed?
How do I add a Compliance Viewer?
How do I remove a Compliance Viewer?
How do I export the audit log?
How do I export the User Access report?
How do I export a Compliance Summary?
How do I change how long the audit log is kept?
How do I keep the audit log forever?
Subscriptions & Billing
What does a paid plan include?
How do I cancel my subscription?
Do I get a refund if I cancel?
What payment methods do you accept?
Contact & Support
How do I contact support?
What should I include in a support request?
How do I report a security issue?
Where can I read the Privacy Policy and Terms of Use?
Using GSN
How do I close a poll?
Updated October 2026
The person who created a poll can close it to end the voting.
Open GSN and open the chat, Group or Room.
In your poll, tap
Close poll
.
Related
How do I create a poll?
How do I vote in a poll?