How do I reset my password if I forgot it?
Updated October 2026
Reset your sign-in password from the sign-in screen. This is different from your backup password.
- Open GSN. If your account is on your organization's server, tap Have a setup code? and enter your code first.
- On the sign-in screen, tap Forgot password?
- In Reset your password, enter your Email and tap Send reset link.
- Open the email from GSN and tap the link.
- Back in GSN, tap I've clicked the link.
- In Create your new password, enter a new password twice, with at least 8 characters including letters and numbers.
- Tap Reset password & log in.
Forgot your backup password instead? See What if I forget my backup password?