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FAQ

Getting Started

What is GSN? Is GSN really free? What devices does GSN work on? How do I get started? How do I join my organization's server with a setup code?

Using GSN

How do I open Settings? How do I start a chat? How do I create a Group? How do I create a Room? How do I add people to a Group or Room? How do I accept an invite or join a Room? How do I make a voice or video call? How do I answer a call? How do I join a call that's already started? How do I use the call controls? How do I leave a call? How do I send photos, videos and files? How do I send a voice message? How do I send a video message? How do I delete a message? How do I delete a chat, Group or Room? How do I block someone? How do I unblock someone? How do I report a message? How do I leave a conversation? How do I mute a conversation? How do I create a poll? How do I vote in a poll? How do I close a poll?

Messages

What's the difference between a Direct Message, a Group and a Room? Who can do what in a conversation? What can each Room role do?

Privacy & Security

How is my data protected? Can GSN read my messages? How do I set up my message backup? How do I restore my messages on a new phone? What if I forget my backup password? Where is my data stored? Does GSN log my activity? Are Groups and Rooms encrypted too? Can I talk to people on other servers? Is GSN open source?

Account Management

How do I change my password? How do I reset my password if I forgot it? How do I delete my account? Can I export my data? Can I use GSN on more than one device? How do I add a second account? How do I add an account on a private server? How do I switch between accounts? How do I remove an account from GSN?

Administration

What can each server role do? How do I add people to my server? How do I suspend a user? How do I unsuspend a user? How do I remove a user? How do I add a Co-Admin? How do I manage which servers yours can talk to? How do I find a Room on my server? How do I delete a Room on my server? How do I send someone a new setup code? How do I check my seats? How do I add or remove seats?

Pro Compliance Console

How do I open the compliance console? How do I search the audit log? How do I check the audit log hasn't been changed? How do I add a Compliance Viewer? How do I remove a Compliance Viewer? How do I export the audit log? How do I export the User Access report? How do I export a Compliance Summary? How do I change how long the audit log is kept? How do I keep the audit log forever?

Subscriptions & Billing

What does a paid plan include? How do I cancel my subscription? Do I get a refund if I cancel? What payment methods do you accept?

Contact & Support

How do I contact support? What should I include in a support request? How do I report a security issue? Where can I read the Privacy Policy and Terms of Use?

Pro Compliance Console

10 articles

How do I open the compliance console?
How do I search the audit log?
How do I check the audit log hasn't been changed?
How do I add a Compliance Viewer?
How do I remove a Compliance Viewer?
How do I export the audit log?
How do I export the User Access report?
How do I export a Compliance Summary?
How do I change how long the audit log is kept?
How do I keep the audit log forever?